FAQ

❓ FREQUENTLY ASKED QUESTIONS (FAQ)

Frequently Asked Questions

ABOUT THE PRODUCT

Is your oil truly organic? Yes, our oil is certified organic. We grow without pesticides or chemical fertilizers.

What is the acidity level of your oil? Our oil has an acidity level of less than 0.5%, a guarantee of maximum quality.

How is it produced? The olives are harvested using state-of-the-art tools and combs.

and cold pressed within 24 hours of harvesting.

How long does the oil last once opened? Best before 3-4 months. Store in a cool, dark place.

SHIPMENTS

How much is shipping? €6.90 to Italy. FREE for orders over €50.

Delivery times? Italy: 3-5 business days Europe: 5-7 business days

Do you ship internationally? Yes, throughout Europe.

Can I track my order? Yes, you'll receive a tracking number via email.

PAYMENTS

What payment methods do you accept? Credit/debit cards, PayPal, and other secure methods.

Will I receive an order confirmation? Yes, via email immediately after purchase.

Can I change my order? Contact us now. If it hasn't shipped, we can change it.

RETURNS AND REFUNDS

Can I return the product? Yes, within 14 days if it is intact and unopened.

How do I request a return? Contact us via email with your order number.

When will I receive my refund? Within 5-7 business days of receiving the return.

USE AND STORAGE

How is it best used? Perfect raw on salads, bruschetta, vegetables, and pasta. Also excellent for delicate cooking.

How to store the oil? In a cool, dry place, away from heat and light. Close tightly after use.

Expiration date? 18 months from bottling date if stored properly.

Any other questions? Contact us: michaelfata643@yahoo.com